Shipment & Returns
Made to order (Limitations on Returns & Exchanges)
The Happy Broadcast is focused on being a positive influence in areas of environmentalism, social justice and animal rights. Since every purchase you make (big or small) has a footprint, we challenge you to think before each purchase and realize that you have a choice. You choose the size of the mark to leave on the planet, and we want to help you choose wisely.
Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. One in every five garments reaches a landfill without being worn even once. That is why we at The Happy Broadcast have decided to work with a print-on-demand partner for the majority of the products sold here. By choosing print-on-demand, you choose apparel that is created only as the order is placed, creating less fabric waste than conventional manufacturing and removing unsold inventory from the equation, which will naturally mean less "stuff" ends up being wasted and poured into landfills.
As a result of the print-on-demand nature of our merchandise, anything returned is not able to be easily recirculated into inventory and is therefore lost dollars to our small and underfunded business. That said, we do realize that in some cases returning a product is inevitable so we have decided to accept returns as a policy, subject to the terms spelled out in this section and throughout our website. Please make sure to read the terms for returns and exchanges before you purchase anything.
Generally speaking (and subject to the conditions set forth herein) we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags affixed, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Once your return is received and verified to be in returnable condition, we will work to credit your account with a refund. Refunds are subject to processing times of our credit card provider. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items not promptly identified as damaged or with issue may invalidate your ability to get a refund or exchange.
Limits / Exceptions / Non-returnable items
We get it, some of you like to order 3 sized, try the fit and then return the ones that do not fit. If that is you, we encourage you to think about the impact your shopping behavior is having on the environment as this common practice is often done without realization of the impact it has. Regardless, we are not the place for you if you feel the need to try on sizes to find the right fit prior to purchasing. Since our products are made to order, once we make it, we can usually never sell it again, so we are unable to facilitate returns/refunds at will. As a general rule, refunds should take place if there is verifiable damage to the product or in other rare circumstances. We aim to make sure you are happy with what you buy, so accept refunds subject to the policies herein, but as a general rule, we will not accept returns of value exceeding $100 in the aggregate per customer account, per year. Other certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Since our products are made to order, we are unable to accept exchanges on clothing items outside of the scope of our returns policy (i.e. $100 maximum per customer, per year). If you would like to inquire about exchanging an item, please contact us at firstname.lastname@example.org.
For refund-eligible items, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
Estimated fulfillment + Estimated shipping = Estimated delivery time
Our fulfillment time average is 3–5 business days for non-apparel products and 5–7 business days for apparel products, though delays may occur based on volumes and season. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
If your order is shipped from a facility that's in a different region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.